The process

How it actually works.

Two steps. No proposals. No "discovery phase" that bills $8,000 before anything ships.

1
Start here

Paid Strategy Session

$500 · flat

90-minute working session + written roadmap delivered within 48 hours. We dig into your operation, your tech stack, your bottlenecks, and where AI or automation can actually move the needle (and where it can't). You leave with a prioritized roadmap you can execute yourself — or hand back to me to build.

Bonus: If you move to a retainer within 30 days, this fee gets credited toward your first month.
2
Then pick your path

Pick your path forward.

After the strategy session, you can stop there with the roadmap in hand — or pick one of these two ways to keep working together.

Path A · Ongoing

Monthly Retainer

$1,500/mo · starting

Ongoing partnership. I become your on-call tech brain. Monthly strategy calls, custom tool builds, automation work, AI implementation, vendor wrangling — whatever moves the needle that month. Tiers scale with hours and scope.

Path B · One-time

Project Builds

$1,500 · starting

Got one specific thing you need built? A custom chatbot. A reservation-to-POS automation. A loyalty integration. An AI tool for your team. I scope it, build it, train your team on it, and hand it over.

Build + Run pricing

What I build, and what it costs to run.

Every custom solution has two parts — what it costs to build, and what it costs to keep running. I price both up front, in plain English.

Customer-facing

Custom AI Chatbots

like Snickers — tuned to your brand
From $1,500 to build + $150/mo to run
Operations

Automation Pipelines

connecting POS, loyalty, email, social
From $1,500 to build + $50/mo to run
Internal team

Internal AI Tools

training bots, ops assistants, scheduling helpers
From $2,000 to build + $100/mo to run
Guest data

Loyalty + Guest Data Systems

SweetPlay, custom loyalty, data unification
Quoted per project

"Run" fees cover the API costs, hosting, and monitoring that keep your tools alive. You only pay for what you actually use, and you can cancel anytime — you own the build either way.

Different by design

Why this isn't another agency.

Four things you won't get from a marketing firm or a chain-focused SaaS vendor.

I run a restaurant too.

Extra Innings Paninos & Pizza, Marshall, MN. I'm in the weeds the same as you.

You own everything I build.

Your data, your tools, your accounts. No vendor lock-in. No held-hostage handoffs.

No bloat, no retainers-for-the-sake-of-retainers.

If you don't need me a given month, we pause. If a project's done, it's done.

Built for independents, priced for reality.

Fractional access to the kind of tech leadership that used to be only available to chains.

Honest fit check

Is this actually for you?

I'd rather lose a fit-check than burn a month of your money on the wrong engagement.

Who this is for

  • Independent restaurants and bars (1–5 locations)
  • Owners who are tired of duct-taping software together
  • Operators who know AI is coming and want a partner who actually understands their business — not a Silicon Valley consultant who's never worked a Friday night

Who this isn't for

  • Chains and franchises with corporate IT
  • Operators looking for the cheapest possible option
  • Anyone who wants to be sold a magic AI button
Things operators actually ask

Questions, answered.

The real stuff — not the marketing-fluff version.

What kinds of custom tools have you actually built?

Real examples from real restaurants:

  • A custom food cost tracking app that pulls invoice data automatically and flags when a key ingredient's cost jumps.
  • A till reconciliation tool that compares POS sales to the cash drawer at end-of-night and flags variances before they become "where'd the $40 go?" conversations.
  • A refrigeration cooler temperature log that replaces the clipboard on top of the walk-in — logs automatically and texts the GM if temps drift outside safe range.
  • Custom AI chatbots trained on your menu, hours, and policies.
  • POS-to-loyalty automations, reservation-to-CRM sync, end-of-day reporting pipelines, internal training bots, scheduling helpers… the list grows every month.

The pattern is simple: I find the thing you wish existed, and I build it. Whatever you're currently doing on a clipboard, a spreadsheet, or in your head — there's a tool to fix it.

What if I'm not sure what I actually need built?

That's the entire point of the Strategy Session. You don't have to walk in with a finished requirements doc. We spend 90 minutes mapping your operation, your headaches, and where time is leaking — then I write up a roadmap that ranks what would move the needle most, with build estimates for each item.

You leave with clarity whether you hire me or not.

How is this different from hiring a developer or an agency?

Two things:

One: I'm a working restaurant operator. I don't need you to explain why the POS-to-loyalty handoff matters at 8pm on a Saturday, because I've lived it. I speak your language, not Silicon Valley's.

Two: I price both the build and the ongoing run cost up front, in plain language. Agencies quote you the build and then surprise you with hosting fees, API costs, and "maintenance retainers" six weeks in.

Can you work with the tools and software I already use?

Almost always, yes. POS systems, reservation platforms, loyalty apps, email marketing tools, accounting software — most have APIs or export options I can hook into. Part of the Strategy Session is auditing what you already have so we build around your stack instead of forcing you to replace it.

If something genuinely needs replacing, I'll tell you up front and explain why — never just to sell more build time.

If I cancel my retainer, do I lose access to what we built?

No. You own everything I build for you — the code, the data, the accounts, the credentials. If you stop the retainer, you keep using the tools.

The "run" fee covers ongoing API costs and monitoring; if you cancel, you can either take that over yourself or hand it to another developer. No vendor lock-in, ever.

How fast can you build something?

Depends on scope. Realistic ranges:

  • Small automation (e.g. POS data → daily report email): 1–2 weeks
  • Custom chatbot trained on your menu and policies: 2–3 weeks
  • Operational tool like a temp log or till reconciliation app: 3–5 weeks
  • Larger system like a custom food cost tracker or full loyalty platform: 6–10 weeks

You get a real timeline in the Strategy Session — not "Q3-ish."

Start here

Ready to stop duct-taping
your tech stack?

Book a Paid Strategy Session and walk away with a roadmap — whether we work together or not.

Limited to 4 active retainer clients at a time. Strategy sessions available now.

Or email Mike directly: mike@ohsweet-hospitality.com

You're in.
Talk soon.

Thanks for booking your Strategy Session. I'll be in touch within 24 hours to schedule our 90-minute working session and send you a link to handle the $500 fee.

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